Terms and conditions
The Client Trainee Members (from now cited as “Members”). finebody is the commercial name for M&M Fulfilment Ltd.
Confidentiality of the data / Privacy Policy
To comply with the EU-wide GDPR (General Data Protection Regulation), we can only provide Members with our services if they give explicit consent to our new Privacy Policy. Please note after May 25th, 2018, all Members must have agreed to the new Privacy Policy in order to continue their training with finebody.
It is understood and agreed to that all information that Members provide will be kept confidential. To ensure the protection of such information finebody agrees not to disclose the confidential information obtained from Members to anyone unless required to do so by Law.
What information do we collect?
We only ask for name, surname, phone number and email with the sole purpose to maintain a fast and direct communication with all Members. Simply meaningful communication such as reminders, payments or notifications.
As per any health or fitness data such as body composition, strength levels, injuries, etc. Only the Trainer and the Member can access and see it. It is not shared with anyone else. The sole purpose is to customise their training programme as well as ensure that the progress is tracked properly.
All fitness/health data is deleted if the Member decides to stop enjoying our services.
PARQ test
To get the right diagnosis and training plan Members agree to answer each question of the PARQ (Physical Activity Readiness Questionnaire) honestly.
Sessions
All sessions last 1 hour and will start and finish on time. The Trainer may not be able to provide a full hour if a Member is late to a given session. If the Trainer is late for a session the Member will receive the next session for free. Arriving time
To ensure the privacy of the person exercising the earliest that a Member can arrive to the Studio is a maximum of ten minutes before the session.
Training shoes
In order to keep the Studio’s training floor in perfect conditions no outdoor shoes/trainers will be permitted.
The Member agrees to leave a pair of trainers solely for the Studio. Changing room All personal effects must be kept inside the lockers. finebody is not responsible for any stolen or lost items.
We ask Members to do their best to keep things in good conditions for the next person. Shower and towels There is an extra fee of £5/session to use the shower. Members using the shower facilities will receive a shower towel at the end of the session.
Online Booking (through App or Website)
Online Booking is the standard way to book sessions and it may be done through either the App (Finebody Personal Training) or the Website www.finebody.co.uk.
Alternatively, bookings can also be done via email at info@finebody.co.uk.
Online Bookings can be made from 8 hours to 3 weeks in advance. Any short-time booking (less than 8 hours) must be consulted via email at info@finebody.co.uk.
Changes are totally permitted up to 24 hours before the pre-booked session via App or Website without any additional cost. Members may choose from any of the free slots.
Cancellations
To cancel a session Members can do it using the App or by sending an email to info@finebody.co.uk.
Session cancellations made with less than 24 hours notice will incur the full charge. Trials and Gift Vouchers, too.
Training slots
finebody wants to be highly transparent to provide a fair slot allocation. By default Members understand that regular training times are assigned based on availability and that changes in a future schedule might happen.
Regular slot allocation at peak times: We will give priority to Members with 2 or more sessions per week.
What’s a regular slot? A systematic session (day & time) that finebody reserves in advance to a particular person. Example: every Tuesday and Friday at 6am.
What are the peak times? 6am, 7am, 8am, 9am, 6pm, 7pm, 8pm and 9pm. What are the off-peak times? 10am, 11am, 12pm, 4pm and 5pm.
I am on a one session a week. How will this rule affect my bookings? It only applies to regular slots on prime times. We might have to relocate your session to an off-peak time if other Members are interested in doing 2 or more sessions per week.
I am on a one session a week. How can I secure a regular slot? You can add a second session per week or relocate your regular slot to an off-peak time.
Maintenance fee for those away more than 4 consecutive weeks: Those away will pay one session per week to maintain their regular slot.
How much will it be? Weeks 1, 2, 3 and 4 won’t be charged. Only week 5 will be charged at a price of one session per week (whether there is one or more regular sessions per week).
What if I am away more than 5 weeks? We want all Members to have the chance to train at good times and as often as possible. Those away for more than 5 weeks in a row might lose their regular slot.
Payment
finebody only operates on a pre-pay basis and all sessions must be paid in advance. Bookings will not be confirmed until payment is received.
Packages and sessions are non refundable.
All paid sessions will expire at the end of the 14th week from date of purchase (for both 10 and 20 sessions packages). Members are provided with enough time to reschedule sessions within that period.
Safety
The result of any Training Program depends both on the Trainer's professional knowledge and expertise and on Members’s effort and cooperation inside and outside the studio.
finebody uses professional fitness guidelines to screen health, stratify risks, test fitness and prescribe exercise to Its Members.
The Trainer will always give custom-made solutions for each case having Members’s safety as the highest priority.
There are risks and benefits in participating in any exercise programme. Members expressly assume all risks.
It is Members’s responsibility to inform the Trainer of any condition or changes in their health, now and ongoing, which may affect the ability to exercise safely and with minimal risk of injury.
Wherefore, I acknowledge that I have read and understand these Terms and by accepting this I agree to be bound by its conditions.